Your AUVERO Representative is:The Prevail Life LLC
Affiliate ID 100003
Account



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Refund Policy
 
 

We Guarantee Your Satisfaction. The best just got better!  Though it's very rare, if for any reason you are not satisfied with your purchase we want to know about it. We stand behind our products 100%.

We guarantee the quality of everything we sell. If you think something doesn't match up to our description of it, return the unused portion for a 100% refund or exchange. The original shipping & handling charges are nonrefundable.  This offer is void if more than 50% of the product has been used.

All returns must be authorized by AUVERO prior to returning the item(s) for a refund or exchange. Customer Service will provide a "Return Merchandize Authorization Number"  (RMA) number. This number must be displayed on the outside of the return shipping carton.

Return the unused portion of your item(s) within 30 days from the date of purchase.  We need you to return the unused product as it is. You are responsible for return shipping costs. We do ask that you include a short note telling us why you weren't completely satisfied. You must include the purchase order number, since this is equivalent to your sales receipt.

Customer Service:

Email: support@auvero.com
Phone: (877) 588-1519
Hours: Monday to Friday, 8:30 AM to 6:30 PM Central Time
Refund Instructions:
Customer Service will provide the return address. Please don't ship products without a RMA number. You will be asked to return product(s) to the following address:
Our Address
AUVERO
675 13th Ave E
West Fargo, ND 58078
United States

 

- The warehouse(s) will refuse packages returned without an RMA number.

- Once we receive your return, we will gladly exchange your item(s) or refund your purchase price.

- Refunds will be settled using the same payment method used to pay for the original purchase. All refunds and exchanges are done on the 1st and the 15th of each month without exceptions.

 

Damaged, Defective, or Undelivered Product:

If product is damaged or defective, you are responsible for contacting us within ten (10) business days from the delivery date. We will issue a call tag for the product and gladly send a replacement. Please do not discard any product and/or packaging from the original shipment until instructed by Customer Service in writing. We will inspect the undesirable product upon receipt.

In the event that a shipment does not arrive at the address specified for the order or your order is incomplete you must notify Customer Service. Please notify Customer Service within ten (10) business days from the purchase date.

 
 
 
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